Creating a 4-Star Dining Experience

There is no single aspect of the operations in any community that receives more attention than the food service. Most people consider the entire dining experience when they evaluate the quality of their meal, and their overall satisfaction with the services the community has to offer.

Your instructor for this course is Benjamin Pearce. He is the author of numerous books including Senior Living Communities: Operations Management and Marketing for Assisted Living, Congregate, and Continuing Care Retirement Communities a definitive work which summarizes two decades of senior housing operational expertise encompassing over 100 communities in 23 states, currently in its second printing published by The Johns Hopkins University Press.

Mr. Pearce teaches graduate level classes on senior housing and is a faculty member of the Real Estate Institute at New York University and Johns Hopkins University. He also serves on the editorial advisory boards of Resident Life/Assisted Living Success magazine, Briefings on Assisted Living, and Assisted Living Executive Report. He is also the President and Chief Executive Officer of Potomac Homes, the residential alternative to institutional care for Alzheimer's disease and related dementia enabling residents to enjoy the benefits of full-time, professional care in a familiar home setting.

This course covers the following topics:

• Personnel Hiring
• Advertising
• Interview Process
• Performance Evaluations
• Performance Appraisal Guidelines
• Compensation
• Calculating Merit Increases
• Employee Opinions
• Motivation

In this course you will learn:

• How to hire the right person
• How to create a desire to work for you and a sense of belonging after they become part of your team
• How to use the performance evaluation process to motivate employees
• What motivates employees

• NAB: This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Boards of Examiners of Long Term Care Administrators (NAB) and approved for 6 clock hours.
• California Board of Behavioral Sciences (BBS): PCE # 3291
• California RCFE and ARF: Approval pursuant to NAB and BBS approval
• Continuing Education (CE) by the New Jersey Board of Social Work Examiners under N.J.A.C 13:44-6
• Kansas Department of Health and Environment: Approval #: LTS -A1138 (Administration)