Focus Course: Managing Challenging Behaviors: Learning Advanced

This course will help you know how to manage challenging behaviors that you are unable to prevent, including:

• The first steps to take to problem-solve every challenging behavior
• How your own behavior, posture and approach can make a situation worse, or can quickly calm an agitated person
• Important priority-setting principles to guide your behavior
• What to say to an agitated person to calm him or her
• Steps to take after an incident to avoid another incident