Keys to Managing Families/Responsible Parties of Your Residents

Price: $98.75

Your instructor for this course is David Hahklotubbe, MA. Master of Arts degree in Gerontology, Long Term Care Administration from San Francisco State University. David has been an administrator in many large facilities (80+ beds) with special units for those afflicted with dementia. David is the co-owner/ co-administrator of Choctaw House, a 6-bed RCFE specializing in memory impairment, located in Napa, California. In addition, David is currently the host of a television show on elder care called "Successful Aging Today". Hahk Training & Consulting

Course Outline

Course Objectives

Section 1 – Psychological Traumas
Section 2 – Why Might They Be Experiencing Trauma
Section 3 – Why Do They Act Like That
Section 4 – Empathy vs. Sympathy
Section 5 – Systems Theory and ABCs to Behavior Modification
Section 6 – Education and Assessment
Section 7 – A Complaint is a Gift
Section 8 – Let’s Apply All of Your Tools

Identify common psychological traumas

Realize where the psychological traumas originate

Understand the motivation for some behaviors

Know the difference between sympathy and empathy

Respond to a family member/responsible party empathically

Apply systems theory and the Antecedent, Behavior, Consequence Model

Perform an assessment on the decision maker

Appreciate the purpose and importance of educating the decision maker

View a complaint as a gift and receive it as such

Course Approvals

NAB: This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Boards of Examiners of Long Term Care Administrators (NAB) and approved for 9 clock hours.
California Board of Behavioral Sciences (BBS): PCE # 3291
California RCFE and ARF: Approval pursuant to NAB and BBS approval
Oregon Board of Examiners of Nursing Home Administrators: 2007-040: General 9 Ethics:0
Kansas Department of Health and Environment: Approval #: LTS -A1138

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